How cookies work
Cookies are very small files that are placed on your computer. Our site does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our site are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies are not harmful in any way.
How to remove or disable cookies
If you do not wish to accept cookies on to your machine, you can disable them by adjusting the settings in your browser. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers “help” facility. Deleting our cookies or disabling future cookies won’t stop our website from working, but it may reduce your user experience.
We use Google Analytics (a service offered to websites all around the web by Google) to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people stay on those pages, so that we can make sure our website is performing well and giving visitors the information they need.
The best up-to-date source of information about the cookies Google Analytics uses is on Google’s website.
Google have recently released a browser add-on which allows you to block any information from being sent to Google Analytics (opt-out). You can read more about this add-on and install it at the Google Analytics Opt-out Browser Add-on page. Currently supports Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera web browsers.
Social Media icons such as Twitter, Facebook etc
You may see social media icons around the website, so if you use that service you can click the icon to share any content you’re looking at. These cookies may vary depending on whether you’re logged into any of these social media websites at the time of visiting our site. Any information gathered from these cookies is gathered by these third parties, not us, and they may at any time change the information they collect. You can read any of these Social Media companies privacy policies by going to their websites.
What Cookies do we use?
The cookies listed below are used to check if the visitor has accepted the cookie comply pop-up:
The cookies listed below are used to track visitor behaviour:
Who we are
What information we collect and how
The information we collect may include.
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- Your preferences and use of email updates, recorded by emails we send you.
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
How we collect information
Telephone: All calls may be recorded for quality and training purposes.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out, or unsubscribe from any future emails.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
For legitimate business interests, we may pass your personal information to our preferred 3rd party collections agency/Solicitors in order to collect any outstanding balance due to our company.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Astra Site Services
Easter Inch Road
Easter Inch Estate